Shipping policy

SHIPPING POLICY

COUNTRIES WE SHIP TO

We deliver to Switzerland, Liechtenstein and France. We do not ship to other countries at the moment.

SHIPPING COSTS

Switzerland & Liechtenstein: Free shipping for orders over CHF 150. For orders below CHF 150, there are two options:

• PostPac Economy (1-2 business days) = CHF 7
• PostPac Priority (next working day, including Saturday) = CHF 9

France: Free shipping for orders over EUR 250 (before shipping, after promotional discount). For orders below EUR 250, orders are shipped via FedEx International Priority = EUR 22.

Local pickup (free): You can collect your order near Basel by appointment. Choose "Local pickup" at checkout, then contact us by email at info@noelaniskincare.com or by SMS or WhatsApp at +41 79 198 4227 to arrange a date and time before you come.

TAXES AND DUTIES

Switzerland & Liechtenstein: Noelani Skincare GmbH is not subject to Swiss VAT, so no VAT is added to our prices.

France: Orders are shipped from Switzerland. French VAT and customs duties are paid by Noelani Skincare and are included in our prices, so there is nothing extra to pay on delivery.

DELIVERY TIMES

Switzerland & Liechtenstein: 1-3 business days via Swiss Post
France: 2-15 business days via FedEx International Priority*
*Delivery time estimate may be exceeded due to delays with customs clearance.

Products will be delivered to the delivery address indicated on the order confirmation. The timeline of delivery depends on your country and upon the receipt of payment. Once we receive your payment, we aim to dispatch your order within 72 hours, Monday to Friday. Orders placed on Saturday, Sunday or Swiss holidays will be processed on the following business day, unless indicated otherwise. Kindly note that due to fluctuations in order volumes, delivery times may be longer than indicated above.