Contact us
Contact us
We would be delighted to see our products on your shelves and in your shop. If you are interested in becoming a retail partner or stockist, please reach out to us using the contact form below.
We’ll get back to you personally to explore how we can collaborate and bring our slow-aging, natural skincare into your store
You can return the products within 30 days as long as they are unused, unopened, and in their original packaging. The sticker seal on the outer packaging must not be opened to be considered unopened.
Return shipping costs are the responsibility of the customer.
Please click on this link to the Returns Policy for further instructions.
Please inspect your order upon receipt and check if any items are damaged, defective or if you received the wrong item. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us at within 10 working days from time of delivery with clear photographs, your order number, email address and phone number, so that
we can evaluate the issue and resolve it as quickly as possible.
See the Returns & Refunds Policy at the bottom for more details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Once we receive your payment, we aim to dispatch your order within 72 hours, Monday to Friday. Orders placed on Saturday, Sunday or Swiss holidays will be processed on the following business day, unless indicated otherwise.
DELIVERY TIMES
Switzerland: 1-3
business days via Swiss Post
European Union: 2-15 business days via FedEx International Priority*
*Delivery time estimate may be exceeded due to delays with customs clearance.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!